We've experienced it and we hear about it all the time...
"Case Managers" who hate the people they deal with, hate their jobs, are mean spirited, are out to trip you up, screw you out of the housing you waited years for. "Case Managers" who could be replaced by ROBOTS, since they long ago lost their hearts. "Case Managers" who are beyond burned out; they just don't give a crap about what happens to you.
NOT JUST AT SHELTERS. BUT AT SECTION 8, GR, and other so called DPSS AGENCIES.
Now they have the job, they hate it, it's near impossible to get them fired, and guess what, YOU CAN COMPLAIN and ASK THAT YOURS BE REPLACED!
WE WANT TO HEAR YOUR CASE MANAGER STORIES FOR PUBLICATION HERE AT EXPOSEHOMELESSNESS.BLOGSPOT.COM
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